frequently asked questions

What do I bring to class?

Socks are mandatory for all classes. We sell grip socks in the studio or you can wear or bring any other socks (we do recommend grip socks if you have them). Grip socks will help to prevent you from slipping so they are highly recommended. Please also bring your water bottle.

What do I wear?

Wear comfortable clothing as you would to go for a walk or to the gym. 

I'm new to reformer, which class should I join?

Our Beginner Base class is recommended for anyone new to reformer. You will learn how to use the machine and be taken through a workout that teaches you how to do a variety of exercises on the machine so you will be set up for trialling our other classes wehn you are comfortable.

I'm injured, can I join for rehab?

We are a fitness-based Pilates studio designed to teach group classes that work everyone at a similar pace. Unfortunately, we cannot cater classes for those with individual requirements however we do have private sessions available for those requiring more one on one attention. Please contact us to find a time that suits. You are welcome to join our group sessions once you have clearance from your doctor or medical practitioner. If returning to exercise post injury, please after having doctors clearance, join us in our Beginner Base class.

I'm a beginner, can I join a group class?

Yes! We welcome all levels of fitness in all of our classes however we advise if you a brand new to Pilates reformer to start with our Beginner Base class which focuses on learning how to use the machine, technique and the beginner Pilates repertoire. 

Can I bring my child to class?

Due to the nature and size of the studio, we unfortunately cannot accommodate children in the studio due to safety concerns and insurance cover. We also want to respect other people coming in for their workout by providing a child-free space for our participants to enjoy a little me time.

Is there a minimum committment for memberships?

Yes, due to our memberships offering discounted class prices, our memberships require at least a 3 month commitment. After this, we require a 14 day notice period, in writing over email.

Can I use my phone in class?

Out of respect for other clients enjoying their workout and to keep the flow of class, please remember to turn your phone off or on silent during class. We are a phone free zone for the duration of class.

I'm pregnant can I join your group classes?

We provide options for you during all stages of your pregnancy. It is super important to keep moving during your pregnancy, just as it is if you are not pregnant. We follow the recommendations from the Australian Department of Health Guidelines which you can learn more about here --> https://www.health.gov.au/sites/default/files/2023-11/physical-activity-and-exercise-during-pregnancy-guidelines-brochure.pdf

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We follow an evidence based approach for all of our teaching at Base. You can learn more about the prenatal exercise guidelines evidence here --> https://www.health.gov.au/sites/default/files/documents/2021/05/evidence-based-physical-activity-guidelines-for-pregnant-women.pdf

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Each pregnancy is different so we ask that you keep open and honest conversations about how you are feeling so we can provide the best support for you. 

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From around 16 weeks of pregnancy, we ask that you join our Beginner Base class.

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Some important things to consider when exercising pregnant 

- Keep cool and hydrated 

- Take breaks when needed

- If not feeling well, take a break and let your instructor know immediately (refer to brochure above for warning signs to stop exercising)

- No supine activity (laying on your back) post 28 weeks of pregnancy

- Avoid prolonged isometric holds (e.g. do not hold a plank) you want to keep moving and breathing to avoid risk of hypertension

- Avoid activities that may have risk of falling (don't worry, our Beginner Base class is always programmed to be prenatal friendly so we will always avoid a fall risk)

- There is a small risk of overstretching due to our bodies naturally producing the hormone relaxin during pregnancy. We simply ask that you avoid pushing into a stretch too far and do not join our Stretchy Base class).

I'm postnatal, can I join your classes?

Yes with your doctors clearance, you can join our classes from 6 - 12 weeks depending on your own recovery time. This will vary per person so please consult your doctor and when you are ready to join, please start with our Beginner Base class before moving onto our other class styles.

Do you offer private sessions

Yes! Our privates are excellent for those wishing to work on specific goal or pre or postnatal. Private sessions are not always listed on our schedule until we find a mutual time for them. Please contact us if you do not find a time that works for you.

Is there a minimum age to start classes?

You must be 16 years or older to join our classes. 

I'm not flexible, can I do Pilates?

Yes! In fact, PIlates is so good for you if you are struggling with flexibility as it will help to stretch out your muscles in a controlled way. It also helps with those that are hypermobile to create more control within their body.

If I join a weekly membership, can I place it on hold?

Yes, if you are not able to join for a prolonged period of time, we can put your membership on hold for up to 2 weeks every 4 months (6 weeks maximum a year). Please give us 7 days written notice so we have time to action this for you. If you need to place on hold for longer, it will incur a $15 hold fee each week.

What is your cancellation/ no show policy?

We allow cancellations up to 6 hours before class commences so this gives ample time to cancel a class if you are not able to join. If you late cancel, or no show to your booked class, unfortunately you will lose your credit to the booked session. You can cancel or reschedule as many times as you need before the 6-hour window. 

What does "waitlist" mean?

If a class is full, you can join the waitlist. If someone cancels out of the class you will automatically be added to the class up until 2 hours before the class starting time. You will not be charged for the class you are added to the class. If you are added after our cancellation window, you will lose your session credit.

Can I join a class if I am running late?

Please arrive to class at least 5 minutes early to ensure you are set up and ready to go. Our doors are open 10 minutes before each class. Out of consideration for other clients and our instructors, please arrive on time, it allows better flow for the class if everyone joins on time and helps the class run smoothly without interruption.  The warm up is an important part of class and will help prepare you for the other exercises so and it is necessary to complete the warm up. If you are running late, please spend at least 5 minutes warming up on the reformer before you join in with the rest of the class.

Do you have a bathroom and changeroom facilities?

We have a bathroom available (shared with the other shops nearby) with enough room to change in if needed (please ask us for the key). There is no shower available.

Do you sell gift vouchers?

Yes! Via our "Plans & Pricing" tab, select the pack you'd like to gift and select select "Gift this to a friend"